Refunds Policy


During the website briefing, it is your responsibility to provide WEB GRAPHIC INFORMATION TECHNOLOGY with clear guidelines along with the specific detail of what you may require. When such details are not provided we will proceed with our understanding of your requirements and quote accordingly. At a later stage, if a discrepancy arises, it many lead to additional costs to accommodate the changes. Therefore it is essential that you clarify every aspect of your Website Build and ensure you have been quoted on the right requirements. Once the Project has been finalised, any additions, changes or enhancements in the functionality of the Website Build may incur additional costs and a revised delivery date.

All prices are quoted in Australian dollars. A 50 % deposit of the total fee payable once you have instructed WEB GRAPHIC INFORMATION TECHNOLOGY (in writing via email or over the phone) to proceed with the Website Build. An invoice will be issued and the deposit must be paid within 5 working days, before the Website Build commences.WEB GRAPHIC INFORMATION TECHNOLOGY reserve the right not to commence any work until the deposit has been made in full. The remaining 50% of the invoice is due within 10 working days of the website being completed. The 50% deposit is only refundable if we have not fulfilled our obligations to delivery the work required. The deposit is NOT refundable if the development work has been started and you terminate the contract through no fault of WEB GRAPHIC INFORMATION TECHNOLOGY.